We currently accept Paypal for the small order as our preferred online payment processor. Payment with confirmed mailing address and optional verified buyer status will help ensure your order is processed faster. As to the large order, we prefer accepting money order or wire transfer method.

To sell gold, please contact us via email. OurIGCOO representative will liaise with you. Let us know your server, the amount of gold to sell, your Paypal email address and we will give you our character names and location to meet you in game. After we have received the gold, we will send you the payment.

In order to feedback our customers much better, we release a purchasing points accumulative system –GP. Everybody who purchases items of 10 USD from our website can earn a point which is 1GP.equal to 1 usd from IGCOO. There are some items for every game and you can exchange these items with your points if you got enough, rather with the currencies.

Besides you can get free "GP" points by recommending your friends to buy goods from our website. If you are satisfied with our service, you can recommend your friends to buy goods from us and put your user name(which is your email regised in our website) in the column of referral info.Then you and your friend can get 1 point if your friend purchase each 10 usd’s goods from our website.

1. There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
2. For larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
3. If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.

We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don’t wake you up!

It is always safer to deal with a well known trader and seller. However, due to the recent flood of MSN spoofing (faking MSN numbers to make you believe it's someone else you are talking to) done by scammers the following procedures are now implemented at IGXE.com for all trades and purchases to protect our customers from being scammed.

1. When purchasing products make sure you are always make your payment ONLY to on our website. Check the spelling! Some scammers use minor variations in spelling to fool you! If someone asks you to send a payment to another address for ANY reason, it's not us!
2. When dealing with IGXE.com staff over MSN, IF YOU ARE HANDING ANYTHING OVER FIRST before getting something when trading, send an email to  with a password for him to repeat to you in a game if you are unsure!
3. An additional safety feature is to click on the 'Chat' Button on our website. That links you directly to a IGXE.com staff only if he is online via a 'live' chat through your web browser.
   
    
    

You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enquiry is dealt with swiftly.

Register It's easy.recommend your friends to our site.ask them to type your name when register. Every time they buy and you will earn GP as they get.

GP point is a special paying system launched by IGCOO. All IGCOO members can use GP to pay for your orders. All the preferential treatment posted by IGCOO will be returned to customers, with which you can pay your orders by "GP" freely at IGCOO.

When log in the system, you will see your GP information in "my profile"on the right panel.

When you are shopping, the Shopping Cart System will automatically show the balance in your shopping cart. Entering the 'Payment Information' page, you will be shown with a new paying system--- GP Pay.

IGCOO takes the protection of our clients' personal information very seriously. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so too are we vigilant. Additionally, the information submitted will never be disclosed to any third parties.

After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

If your order is in stock we can usually deliver within 30 minutes, deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic.

If you have placed an order and have been waiting in game for more than 30 minutes, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log into our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.

A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to IGXE's account and then delivery can take place immediately thereafter.

An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.

1. Your account will be safe with us as we take data security very seriously. We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the IGCOO' web site you will need to submit a password or some other type of authenticating information.

2. We prefer you not to log in to your account during the process so we can complete it as quickly as possible. If you need to check on the progress of your character, you can do that from another account or simply contact us and we will be more than glad to check that out for you. You can also log into your account with IGCOO and check the updated progress report.

3. Gold accumulated throughout the leveling process will be left in your character's inventory. Non-upgradeable items will be vendored or auctioned off to fund the leveling process. As a general rule, loot distribution works exactly like how it would with any group you play with. Should an upgrade drops, your character will have first dips or roll if there are multiple needs. Often when power-leveling, your character will be grouped with other levelers. In event of a greed drop, the item will be sold for gold and the profit shared amongst the group.

4. You understand that by requesting play-time during the power-leveling process will extend the duration of the power-leveling service and compensation requests for late completion or refund for levels gained during your play-time will not be entertained.

As the leading provider of Power Leveling,IGCOO provides the quickest and the most secure leveling services while maintaining an emphasis on quality. Your character will be leveled by our master players 24 hours a day, 7 days a week, operating at the highest efficiency so that your character will reach the desired level in the timeframe you've specified. This is why IGCOO's Power Leveling service is the easiest way for you to bypass boredom and get to having fun.

Account Safety

IGCOO relies on strictly enforced internal policies to safeguard customer game accounts. Every single character is leveled by a master player that conducts himself in an ethical manner in the game. Your character will not be used to Player-Kill, Kill-Steal, hoard farming locations, or any other in-game behavior that is frowned upon. It goes without saying that macros, dupes, game bug exploits, and other such foolishness will never be used. In short, your character will be leveled the safest way possible: by going through the grind.

Account Security

We understand that you may be nervous about letting us access your game account while leveling your character. Game account theft is a very real problem, thus we take the security of our customers' game accounts very seriously. In addition to the fact that we as a company would like to stay in business for more than a few weeks, you should take comfort in the fact that we only need your game ID and password to level your character. We do not need your master ID, password, or your birthday, all of which are needed to take full control of an account. Since you keep this vital information yourself, your account is fully secure.

Confidential

While leveling your character, our master players will only talk to other characters under our control. If we happened to run into someone who is familiar with your character, we indicate that we are a friend or relative playing your character for a little while. You may also tell us how to deal with such situations. We will not under any circumstance reveal the leveling service.

Unparalleled Value

By being a direct service provider, IGXE has flexibility and cost savings that leveling resellers do not have. We can draft a customized leveling package to include any such equipment that you wish to purchase. Other sellers may undercut our prices in desperation, but they cannot deliver the same level and quality of service as we can. Be especially weary

No Hidden Costs

We will not take any of your equipment or expend any of your gold. Your possessions prior to the start of leveling will be fully inventoried and returned back to you intact. Your character will also keep all items from drops during the leveling service. However, since drops and such are by chance, we cannot make any guarantees about what extra items your character will gain through drops.

Character Progress Tracking

Prior to starting your leveling service, you can specify a segment of time each day when you can play with your character. This not only allows you to track the progress of your character, but you can use the time to meet up with your friends in the game and explore your character's new powers.

ATTENTION

We prefer you not to log in to your account during the process so we can complete it as quickly as possible.

You earn 12% Commission per new customer purchase and 10% Payout on every Re-Order referred from your site. If a website banner does not appeal to you, there are other ways to take advantage of our program, including utilizing a mailing list, as well as simply placing a small banner in your message board signature (provided that you do not spam). Our payment schedule is monthly, on the last day of every month. We offer payment through PayPal, a corporate check or Wire Transfer.

The minimum payment amount is $200.00, and all unpaid amounts are carried forward to the next month.

IGCOO Affiliate Program is free to join, it's easy to sign-up and requires no technical knowledge. Affiliate programs are common throughout the Internet and offer website owners an additional way to profit from their websites. Affiliates generate traffic and sales for commercial websites and in return receive a commission payment.